Shipping policy
Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: 7–14 business days (Estimated delivery time)
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Note: Delivery delays can occasionally occur depending on your location and carrier capacity.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours.
Customs, Duties, and Taxes
kittysupps.online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
kittysupps.online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We offer shipping services worldwide. However, some restrictions may apply depending on local import laws regarding pet dietary supplements.
Contact Information
If you have any questions about our shipping practices or need assistance with your package, please reach out to us:
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Email: support@kittysupps.online
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Address: 212 N. 2nd St. STE 100, Richmond, KY 40475